Managed Services
Maximize your ServiceNow investment with our flexible, multi-shore managed services. We provide 24/7 platform operations, continuous optimization, and predictable costs at 40-60% savings compared to traditional providers.
Always-On Platform Excellence
Your ServiceNow platform is mission-critical. Our managed services ensure it runs at peak performance with proactive monitoring, rapid incident response, and continuous improvement. We combine experienced leadership with our efficient multi-shore delivery model to provide enterprise-grade support at boutique pricing.
Flexible Service Models
Choose the support level that fits your needs, from targeted assistance to comprehensive platform management
Custom Scope
Targeted support for specific ServiceNow modules or business units.
- Virtual Admin
- Maintenance
- Improvement
- Service-Level Agreements
- Portal Support
- Email Support
- Phone Support
Scalable Pod Model
Right-sized dedicated team that scales with your needs and workload.
- Virtual Admin
- Maintenance
- Improvement
- Service-Level Agreements
- Portal Support
- Email Support
- Phone Support
- Annual Strategic Roadmapping
- Direct Executive Oversight
- *Onsite QBR's available
Full Platform
Comprehensive management of your entire ServiceNow ecosystem.
Why Choose CloudWorks Managed Services
Predictable costs, proactive support, and continuous value delivery
Cost Predictability
Fixed monthly pricing with no surprise costs. Save 40-60% compared to traditional enterprise rates while maintaining quality.
Rapid Response
Industry-leading response times. Our follow-the-sun model ensures timely support across time zones.
Continuous Improvement
Proactive optimization recommendations, not just reactive support. We help maximize your platform ROI.
Experienced Leadership
Every engagement led by senior consultants from top system integrators with proven ServiceNow expertise.
Flexible Scaling
Easily adjust support levels as your needs change. No long-term lock-ins or rigid contracts.
Proven Track Record
99.8% SLA achievement and 99% story first time pass rate equates to documented cost and efficiency gains.
Our Scalable Pod Model
The heart of our managed services approach is our flexible pod model. Each pod is a dedicated, cross-functional team that scales based on your workload and complexity. This ensures consistent service delivery while maintaining cost efficiency.
Dedicated Team
Consistent resources who know your environment
Right-Sized
Match capacity to your actual needs
Elastic Scaling
Flex up or down as requirements change
Follow-the-Sun
Multi-shore coverage for faster resolution
Comprehensive Service Offerings
End-to-end support covering all aspects of your ServiceNow platform
Platform Operations
Day-to-day administration
- Incident management & resolution
- User access administration
- Configuration management
- Performance monitoring
- Health checks & audits
CI/CD
Continuous platform evolution
- Change request fulfillment
- Workflow optimization
- Report & dashboard creation
- Integration maintenance
- Strategic platform enhancements
Upgrade Management
Seamless platform updates
- Release planning & preparation
- Testing & validation
- Upgrade execution
- Post-upgrade optimization
- Update set management
Platform Optimization
Maximize platform efficiency
- Performance tuning
- Script optimization
- Database maintenance
- Load testing
- Capacity planning
Security & Compliance
Protect your platform and data
- Security monitoring
- Access control reviews
- Compliance reporting
- Vulnerability management
- Audit support
User Support & Training
Enable your team's success
- Tier 2-4 support
- Knowledge base management
- User training programs
- Documentation updates
- Adoption assistance
*Tier 1 support available
Transparent Pricing Tiers
Choose the level of support that matches your requirements and budget
Engagement Hours are example only - all service models and packages fully customizable
Essential
Services Included:
- Virtual Admin
- Maintenance
- Improvement
- Service-Level Agreements
- Portal Support
- Email Support
- Phone Support
Professional
Services Included:
- Virtual Admin
- Maintenance
- Improvement
- Service-Level Agreements
- Quarterly Checkups
- Portal Support
- Email Support
- Phone Support
Custom
Bespoke per Client
100% custom agreement based on your workload and business objectives
What You Get:
- Custom mix of staffing
- Scoped hours tailored to needs
- Flexible service delivery model
- Dedicated account management
- Strategic planning alignment
Ready to Optimize Your ServiceNow Operations?
Let's discuss how our flexible managed services can reduce costs, improve performance, and accelerate your business transformation.