Manufacturing Operations
Transform your manufacturing operations with ServiceNow's connected digital workflows. From supply chain visibility to quality management, we help manufacturers optimize production, reduce downtime, and drive continuous improvement across the entire value chain.
Our manufacturing expertise spans discrete, process, and hybrid manufacturing environments, delivering solutions that connect people, systems, and machines for operational excellence.
Contact UsModern Manufacturing Requires Modern Operations
Today's manufacturing landscape demands agility, visibility, and collaboration across complex global operations. Legacy systems and disconnected processes create blind spots, delays, and inefficiencies that impact everything from production schedules to customer satisfaction.
ServiceNow's Manufacturing Operations solutions provide a unified platform that connects your shop floor to the top floor, enabling real-time visibility, predictive insights, and automated workflows that drive operational excellence. We help manufacturers break down silos, accelerate issue resolution, and deliver the responsiveness required in modern manufacturing.
Our team brings deep manufacturing domain expertise combined with ServiceNow implementation excellence, ensuring solutions that address your unique operational challenges while delivering rapid time-to-value.
Comprehensive Manufacturing Capabilities
Production Management
Streamline production workflows with automated scheduling, work order management, and real-time visibility into production status. Connect planning systems with shop floor execution for seamless operations.
Maintenance Operations
Implement predictive and preventive maintenance programs that reduce unplanned downtime. Manage work orders, track asset performance, and optimize maintenance schedules across all facilities.
Quality Management
Ensure product quality with integrated quality control workflows, non-conformance tracking, CAPA management, and real-time quality metrics. Connect quality data across the entire production lifecycle.
Supply Chain Visibility
Gain end-to-end visibility into your supply chain with real-time tracking of materials, suppliers, and logistics. Proactively manage disruptions and optimize inventory levels across the network.
Change Management
Manage engineering changes, process modifications, and product updates with controlled workflows that ensure compliance while accelerating time-to-market. Track changes across systems and documentation.
Connected Worker
Empower your workforce with mobile-first tools that provide real-time information, digital work instructions, and collaboration capabilities. Enable knowledge sharing and continuous improvement from anywhere.
Purpose-Built Manufacturing Solutions
Shop Floor Operations
- Digital work order management and execution
- Real-time production tracking and KPIs
- Material flow and inventory management
- Shift handover and communication tools
- Integration with MES and ERP systems
- Mobile apps for operators and supervisors
Asset & Maintenance
- Predictive maintenance with IoT integration
- Preventive maintenance scheduling
- Asset lifecycle management
- Spare parts inventory optimization
- Maintenance cost tracking and analysis
- Equipment performance monitoring (OEE)
Quality & Compliance
- Quality inspection workflows and checklists
- Non-conformance and CAPA management
- Audit management and compliance tracking
- Document control and version management
- Supplier quality management
- Regulatory compliance reporting
Supply Chain Operations
- Supplier relationship management
- Purchase order tracking and collaboration
- Inbound logistics visibility
- Material shortage identification
- Supplier performance scorecards
- Risk management and mitigation
Engineering & Change
- Engineering change order (ECO) management
- Bill of materials (BOM) change tracking
- Cross-functional approval workflows
- Impact analysis and validation
- Design for manufacturability reviews
- Product lifecycle integration
Continuous Improvement
- Issue and incident management
- Root cause analysis workflows
- Kaizen and improvement project tracking
- Performance metrics and dashboards
- Best practice sharing and knowledge base
- Employee suggestion programs
Measurable Manufacturing Impact
Reduced Downtime
Predictive maintenance and faster issue resolution minimize unplanned production interruptions
Faster Issue Resolution
Connected workflows and real-time visibility accelerate problem identification and resolution
Improved OEE
Enhanced equipment visibility and maintenance optimization drive overall equipment effectiveness
Lower Operating Costs
Process automation and optimization reduce manual effort and operational expenses
Industry Expertise
We serve manufacturers across diverse industries, bringing specialized knowledge of industry-specific processes, regulations, and best practices. Our solutions are tailored to meet the unique requirements of your manufacturing environment.
Ready to Transform Your Manufacturing Operations?
Let's discuss how ServiceNow can help you achieve operational excellence and drive competitive advantage in your manufacturing environment.
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