ITOM, ITAM & ITSM Solutions
Transform Your IT Operations with Intelligent Automation
Build a unified, intelligent IT foundation that delivers visibility, control, and automation across your entire technology landscape. CloudWorks combines deep ServiceNow expertise with proven implementation methodologies to help you maximize the value of your IT operations, asset management, and service management investments.
Comprehensive IT Platform Solutions
IT Service Management (ITSM)
Modernize your service delivery with ServiceNow's industry-leading ITSM capabilities. Transform how your IT organization delivers value through intelligent automation, self-service, and continuous improvement.
- Incident, Problem & Change Management
- Service Catalog & Request Management
- Knowledge Management & Self-Service
- SLA Management & Performance Analytics
- Configuration Management Database (CMDB)
IT Operations Management (ITOM)
Gain real-time visibility and control across your entire IT infrastructure. Proactively identify issues, automate remediation, and optimize resource utilization through intelligent monitoring and analytics.
- Discovery & Service Mapping
- Event Management & AIOps
- Cloud Management & Orchestration
- Application Performance Monitoring
- Predictive Intelligence & Analytics
IT Asset Management (ITAM)
Optimize costs and reduce risk through comprehensive asset lifecycle management. Track hardware and software assets from procurement through disposal while ensuring license compliance and vendor optimization.
- Hardware & Software Asset Management
- License Compliance & Optimization
- Contract & Vendor Management
- Asset Financial Management
- Software Asset Management (SAM)
The ServiceNow Advantage
ServiceNow provides a unified platform that breaks down silos and creates a single system of action for your entire IT organization. Experience the power of connected workflows, AI-driven insights, and enterprise-scale automation.
Unified Platform
Single source of truth connecting IT operations, assets, and services on one intelligent platform
Intelligent Automation
AI-powered workflows that reduce manual effort and accelerate resolution times by up to 40%
Real-Time Visibility
Complete transparency into your IT environment with dynamic service mapping and dependency analysis
Cost Optimization
Reduce IT spending by 20-30% through better asset utilization, license management, and vendor optimization
Risk Reduction
Proactive identification of vulnerabilities, compliance gaps, and configuration risks before they impact operations
Continuous Improvement
Data-driven insights and analytics that identify optimization opportunities and track service quality trends
Our ITOM, ITAM & ITSM Expertise
CloudWorks brings decades of combined experience implementing ServiceNow's IT platform across organizations of all sizes. Our team has led transformational projects at global enterprises and brings that expertise to every engagement.
Enterprise-Proven Methodologies
Our senior consultants have led large-scale implementations at Fortune 500 companies and bring battle-tested frameworks, accelerators, and best practices to every project.
- Certified ServiceNow Architects & Implementers
- ITIL 4 & IT4IT Framework expertise
- Proven integration patterns & reference architectures
Cross-Platform Integration
We excel at connecting ServiceNow with your existing technology ecosystem, ensuring seamless data flow and unified experiences across all IT systems.
- Monitoring tools (Splunk, Dynatrace, DataDog)
- Cloud platforms (AWS, Azure, GCP)
- ITSM/ITOM tools (BMC, CA, IBM)
CMDB Excellence
A healthy CMDB is foundational to IT success. We've built and maintained CMDBs supporting thousands of configuration items with 95%+ accuracy rates.
- Discovery optimization & service mapping
- Data quality frameworks & governance
- Federation strategies for multi-source data
AIOps & Predictive Intelligence
Harness the power of AI to predict and prevent incidents before they impact your business. We implement advanced analytics that reduce noise and surface actionable insights.
- Event correlation & intelligent alerting
- Anomaly detection & predictive analytics
- Automated remediation workflows
License Optimization
Stop overpaying for software you don't need. Our ITAM specialists have identified millions in cost savings through sophisticated license optimization and vendor management.
- Software audit readiness & compliance
- True-up avoidance strategies
- Vendor negotiation support & benchmarking
Process Transformation
Technology alone doesn't drive results—optimized processes do. We redesign IT workflows to eliminate waste, improve quality, and enhance employee experience.
- ITIL process assessment & maturity modeling
- Knowledge-centered service (KCS) implementation
- Self-service portal design & adoption
Our Implementation Approach
Discovery & Assessment
Comprehensive evaluation of your current IT operations, existing tools, integration requirements, and organizational readiness. We identify quick wins and define a phased roadmap aligned with business priorities.
Foundation Configuration
Establish core platform components including CMDB structure, service catalog design, workflow automation, and integration architecture. Build the technical foundation for long-term success.
Process Optimization
Design and configure optimized ITSM, ITOM, and ITAM processes based on ITIL best practices and your specific requirements. Implement automation, notifications, and approval workflows.
Data Migration & Integration
Migrate existing asset data, historical tickets, and knowledge articles. Establish real-time integrations with monitoring tools, discovery sources, and enterprise systems.
Testing & Validation
Rigorous testing of all workflows, integrations, and automations. User acceptance testing with key stakeholders to ensure the solution meets requirements and expectations.
Deployment & Adoption
Phased rollout with comprehensive training, change management, and communication. Launch support and hypercare to ensure smooth adoption and rapid issue resolution.
Real-World Impact
Global Manufacturing Company
Implemented integrated ITSM, ITOM, and ITAM solution across 45 countries, consolidating six legacy systems into a single ServiceNow platform.
Key Outcomes:
- 65% reduction in mean time to resolution
- $2.3M annual savings from license optimization
- 95% CMDB accuracy maintained
- 99.9% service availability achieved
Financial Services Firm
Transformed IT operations with advanced AIOps, predictive intelligence, and automated remediation for critical banking systems.
Key Outcomes:
- 80% reduction in alert noise
- 40% fewer major incidents
- Automated 60% of routine remediation
- Improved change success rate to 98%
Healthcare Provider
Deployed comprehensive ITAM solution to manage 25,000+ assets across hospitals, clinics, and administrative facilities with strict compliance requirements.
Key Outcomes:
- 100% software audit compliance
- $1.8M saved through true-up avoidance
- Complete asset lifecycle visibility
- Reduced procurement time by 45%
Technology Company
Modernized ITSM with self-service portal, virtual agent, and intelligent routing to support rapid growth and improve employee experience.
Key Outcomes:
- 75% of requests handled via self-service
- Employee satisfaction score: 4.6/5
- 50% reduction in ticket volume
- Scaled to support 300% headcount growth
Retail Organization
Implemented cloud-native ITOM solution with multi-cloud discovery, service mapping, and cost management across AWS, Azure, and Google Cloud.
Key Outcomes:
- Complete visibility into cloud resources
- 30% reduction in cloud spending
- Automated compliance monitoring
- Dynamic service dependency mapping
Professional Services Firm
Built integrated IT service delivery platform connecting ITSM, HRSD, and facilities management for seamless employee experience.
Key Outcomes:
- Unified service portal across all functions
- 85% first-contact resolution rate
- Single pane of glass for IT leadership
- Improved SLA compliance to 98%
Transform Your IT Operations
Let's discuss how CloudWorks can help you build an intelligent, automated IT foundation that drives business value.