CRM. AI. ServiceNow.

Beyond CRM —> Automation

Front-to-Backoffice Operations

CloudWorks is AI-powered, industry-specific workflows on ServiceNow.

Who We Are

Our Differentiation

Our Focus

Our Global Delivery Approach

At CloudWorks, we help organizations automate front to back office operations using AI-powered, industry-specific workflows on ServiceNow.

We go beyond CRM — connecting sales, service, install base, procurement, and IT in one flow. Let's see how we can help you.

Our Focus

CRM & CPQ

Transform your sales process with ServiceNow CRM and CPQ. From lead-to-cash, quoting, and contract lifecycle management to revenue optimization, we help you accelerate growth and improve customer engagement.

Contact Center & Customer Service

Deliver frictionless omnichannel support. We implement and optimize ServiceNow’s contact center and CSM solutions to boost agent efficiency, lower costs, and enhance customer satisfaction.

Advisory & Implementation Services

From strategy to execution, our consultants bring deep expertise in ServiceNow. We guide you through the entire journey — assessments, roadmap design, implementations, and health checks — to maximize your platform investment.

Managed Services

Stay focused on your core business while we manage, monitor, and continuously optimize your ServiceNow environment. Our multishore delivery model ensures cost efficiency and high-quality support around the clock.

Financial Services Operations (FSO)

Unlock operational resilience and compliance in banking, insurance, and capital markets. We help you automate dispute management, streamline client onboarding, and manage risk effectively.

ITOM, ITSM & ITAM

Every digital transformation relies on strong foundations. We deliver IT Operations, Service, and Asset Management solutions to give you complete visibility, reduce downtime, and optimize cost across your enterprise.

Manufacturing Commercial Operations (MCO)

Empower your commercial teams with integrated quoting, order management, and product lifecycle visibility. We specialize in leveraging ServiceNow MCO to drive efficiency across complex B2B manufacturing ecosystems.

Our Solutions

  • Incident Management

  • Problem Management

  • Service Request Management

  • Knowledge Management

  • Service Portals

  • Service Agents / AI Agents

  • Event Management

  • Change and Release Management

  • Configuration Management Database

  • Service Mapping - Asset discovery, identification, relationship, connections

  • Integration and Cybersecurity

  • Cloud Management and Orchestration

  • AI-enabled Virtual Agents

  • Now Assist for CSM

  • Intelligent Workflow

  • Process Mining

  • Engagement Messaging

  • Self-Service Knowledge

  • Customer Portals

  • Guided Decision Making

  • Accelerate quoting and order fulfillment with live infrastructure visibility.

  • Reduce overpromising risks by ensuring sales aligns with IT capacity.

  • Optimize procurement using boneyard assets and predictive insights.

  • Empower your organization to sell what it can deliver and deliver what it can sell.

  • Data integrity & migration accuracy with structured mapping.

  • Automation-first workflows to replace manual CRM processes.

  • Seamless integration with IT and customer service, unifying operations.

  • Connect sales and service seamlessly

  • Full customer centric view

  • Seamless omni-channel experience

  • Purpose-built agentic AI

  • Automated customer workflows

Our Services

Modernize your organization with our strategic advisory services.

  • Discovery

  • Modernization

  • Strategy & Design

  • Business Process Improvement

  • Platform Evaluation

Streamline your business services with our future forward implementation services using our thorough and efficient agile methodology.

  • Industry Focused

  • ITOM Specialization

  • Agile Project Methodology

  • Full SDLC Project Lifecycle

Flexible utilization allowing fit-for-purpose support to meet your continuous delivery and maintenance needs.

  • Limited Scope

  • Scalable Pod Model

  • Predictability

  • Success Playbook

The Art of the Possible
Full Service and Industry Solutions

Manufacturing

Operations and Technology Management

  • Streamline support across sales, services, & customers

  • Predict and respond quickly to threats with intelligent workflows

  • Improve productivity

  • Enhance customer service

  • Integrate and secure systems and services

Financial Services

Banking, Insurance, Wealth Management

  • Future-proof your financial institutions

  • Streamline client-centric processes throughout your enterprise

  • Create world class customer and employee experiences

  • Improve policyholder experience and agent satisfaction

FULL SOLUTIONS

Leverage AI Agents to deflect cases and improve productivity

  • Integrate any system to ServiceNow

  • Defend against security threats

  • Deliver exceptional customer service reducing cost

  • Connect, optimize, and maintain technology and assets

Our Team

Seasoned veterans building a multi-shore talent model for
hyper-scaler ecosystems on ServiceNow

135+ years Combined Experience in cutting edge technologies w/ Cloud and IT Services Expertise 

  • In-depth Industries Expertise

  • Leaders from 8 out of 10 Top System Integrators

  • 100’s of Service Apps and 1000’s of Implementations

  • Enterprise and Fortune 100/500 companies

  • CEO, COO, CIO, Partner and Board Backgrounds

  • Experience from Startup to Scale to Exit

How can we help?

Let’s discuss how we can transform your IT Operations Management with ServiceNow

New York City

Cloudworks Solutions NYC
35 W 31st Street, Frnt 1
New York, NY 10001

Salt Lake City

Cloudworks Solutions Utah
222 Main Street Downtown
Salt Lake City, Utah 84101